Let NG Group help you incorporate industry best practices into your service business unit
The Dealership Service Management module was developed by NG Group's team of Automotive Consulting experts, as part of the overall ADM© solution, and contains the automotive industry's best practices for managing the service business unit.
Our best practice ADM© Dealership Service Management methodology consists of workshop rescore planning, proactive appointment scheduling, organizational structure service, incentive programs, KPIs suites, training programs and a deep understanding of the dealership;s IT architecture needs.
The Service pack covers:
4.1 Customer Experience Management
4.2 Workshop Operational Strategy
4.3 Body & Paint Workshop Management
4.4 Warranty Lifecycle Management
4.4 IT Alignment
By implementing this ADM© Module your company will gain:
- Best practice management procedure
- The ADM©-KPI Service suites
- Workshop and body shop capacity realization
- High customer service levels and customer experience
- Development of warranty policy, claims processing and audit
- Aligning IT with business goals
- An efficient & effective system
ADM© Solutions for Dealership Performance Improvement
The C.O.C opportunity maps
Dealership Sales Management
Dealership Spare Parts Management
For more information on how NG Group Automotive Consultants can help you with Dealership Performance Improvement results, please Contact Us.
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