With over 15 years of experience in the Automotive Industry, NG Group's team of Automotive Consultants will gladly help improve your contact center
In the automotive industry, as in many others, the contact center is the main access channel to managing the customer lifecycle. Ideally, the contact center should align between the needs of the customer, i.e. a personalized high-level of service and expertise, and the company's ability to address those needs in the most effective and efficient way possible.
The Automotive Contact Center Framework deals with the following:
- Service & Information
- Sales Force Management
- Appointment Scheduling & Proactive Appointment Scheduling
- Outcome / Income Telemarketing
- Roadside Assistance & Towing Services
- Tech Based Services
- Platinum Services
- Network Management Services
This holistic Automotive Industry solution is based on NG Group's extensive experience in the world of automotive contact centers and the automotive market. We use cost analysis, conceptual design, IT solutions, design of processes, training programs and change management tools in order to build a roadmap that leads to performance improvement and customer value potential realization.
Through the implementation of the Automotive Contact Center solution you will gain a
contact center that is adapted to your business needs while maintaining clear control of your budget.
To view the Automotive Contact Center solution - PDF
Check out the other automotive industry tailored solutions, put together by NG Group's team of Automotive Consulting Experts, whose aim is to improve customer intimacy:
Automotive Customer Strategy Development
Automotive Warranty Life Cycle Methodolgy
For more information on how NG Group Automotive Consultants can help you build and manage your contact center, please Contact Us.
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