Field Sales Force Management

Based on NG Group's extensive experience in the automotive industry, our automotive Field Sales Force Management program will assist your organization in managing it’s field sales force via a contact center and in implementing the customer lifecycle management principles in the daily procedures of this unit.

The Field Sales Force Management program covers:
 Managing your automotive field sales force through a contact center
 Automotive Training programs for your field sales force
 IT solutions for the support of your field sales force

Usually the automotive field sales force team will manage the sales processes of the fleet customers and the work vehicle customers (transportation, taxis, buses, etc.).
The benefits of operating a field sales force system are clear, however, automotive distributors must also consider the challenges of operating a field sales force prior to the establishment of such a unit, i.e. Complications of managing inputs of a unit whose salesmen are not all located in one geographical base of operations and customer lifecycle procedures that should be defined and implemented as part of the field sale force system in order for it to realize its potential.

By implementing this ADM© Module your company will gain:

• An efficient field sales force unit that is empowered by strong input management abilities
• An effective field sales force unit that is based on customer lifecycle management procedures
• A holistic solution that includes processes design, management procedures, IT alignment and training programs

For more information on how NG Group Automotive Consulting can help you with Dealership Performance Improvement results, please Contact Us.