NG Group's training development center and our team of trainers have your needs in mind
List of NG Group's available training programs for Dealers
| Dealership Management |
This automotive training program will focus on providing tools and techniques, for leading managers in the dealerships, in customer experience management and operational management processes, in order to improve customer satisfaction and profitability. |
| Service/sales Management Dealership |
This automotive training program provides skills and tools for sales and service management in order to increase customer satisfaction and revenue. |
| Enhancing Customer Satisfaction |
This training uses advanced principles in customer relationship management in order to increase customer satisfaction and build customer loyalty. |
| Service Advisor Training: Basic & Advanced |
This automotive training program integrates both the learning and practice of service skills, while strengthening the service advisor's role as a customer relationship manager and as an individual responsible for increasing customer satisfaction.
The advanced training strengthens the ability of the service advisors to cope with challenging situations by providing advanced sales and service skills. |
| Service Advisor training in Pro-Active Service |
This automotive training program focuses on providing tools and skills for service advisors with the goal of developing proactive service skills in customer relationship management, in interaction with customers and MOT.
Proactive service and the ability to offer value prepositions that are tailor-made to the individual needs of every customer will strengthen customer loyalty and, in the long run, result in an increase in revenue. |
| Basic Service Training for Service Coordinators & Foremen |
This automotive training program provides tools and skills for customer relationship management and on how to cope with challenging situations in customer interactions. |
| Increasing Sales Closing Rate & Enhance Sales Performance for Sales Management |
This automotive training program provides tools and techniques for increasing sales closing rates and enhancing sales performance. |
| Sales Consultant Training: Basic & Advanced |
This automotive training program provides tools and skills for the management of the sales process and helps increase the sales consultant's ability to cope with challenging situations in customer interactions. |
| Customer Orientation for Sales Coordinators |
The automotive training program strengthens the role perception of sales coordinators and their value to the sales center. It also provides tools and skills for effective interactions with customers. |
For more information on how NG Group Automotive Consulting can help you with Dealership Performance Improvement results, please Contact Us.
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