NG Group's team of trainers and training development center have your needs in mind
List of NG Group's available training programs for Distributors and Importers
| Internal Trainers Coaching Programs |
Strengthening the role definition and perception of the internal trainer as an educator of sale and service centers in how to improve performance and customer relationship management.
The automotive training program integrates the learning and practicing of skills and tools for mentoring and coaching of dealer personnel in sales and service centers. |
| Warranty Claims Monitoring & Control |
In the end of this automotive training program the participants will learn to apply warranty claims reporting system requirements, i.e. standards, audits & reports, in order to reduce warranty claims.
In addition they will adopt KPI-driven analysis tools for identifying failures in dealing with warranty claims in dealerships, thereby enhancing the profitable management of warranty claims |
| Field Force Management & Operation - For Service Agents & Sales Coordinators |
Strengthening the role perception of dealer personnel as the sole customer relationship managers, while enhancing advanced skills, providing tools for customer relationship management processes and strengthening the ability to manage challenging situations with the customer. |
| Coaching Proactive Spare Parts through Proactive Service |
This comprehensive automotive training course will allow the participants to master the techniques required for managing an effective proactive spare parts sales process as an integral part of their proactive service. |
| Inventory Management - For Spare Parts Managers & Sales People |
These automotive training programs focus on strengthening the abilities of the participants in implementing advanced approaches and work processes for effective inventory management. The automotive training program integrates active learning and practice of tools and techniques in order to promote implementation and enhance profitability. |
| Dealership Warehouse Management - For Spare Parts Managers & Sales People |
This automotive training program focuses on the ability of the participants to implement advanced perceptions and work processes for effective Warehouse management. The automotive training program integrates active learning and the practice of tools and techniques in order to promote implementation and enhance profitability. |
| Sales Effectiveness for Distributor's Regional Managers & Sales Persons |
This automotive training program provides skills and tools for sales performance enhancement and increases the closing abilities of the salesperson through a deep understanding of customer needs. |
| Developing Customer Intimacy Throughout Your Network |
This automotive training program presents advanced perceptions in customer relationship management and provides tools, models and methods to the network for creating a distinct customer experience with every customer interaction. The automotive training program strengthens the dealer personnel's understanding of the connection between creating a personalized customer experience and increasing customer loyalty, brand empowerment and performance enhancement. |
For more information on how NG Group Automotive Consulting can help you with Dealership Performance Improvement results, please Contact Us.
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