| Contact Center Managers |
Full-scale automotive training program that provides Contact Center Managers with the opportunity to strengthen skills and acquire the managerial tools needed to excel in their jobs. At the end of this training, Contact Center Managers will improve their ability to operate an efficient, productive, and profitable Contact Center that provides quality customer service. |
| Team Leader Training |
This program will walk team managers through four managerial dimensions, i.e. self management, task management, team management, and service and sales management. It will focus on developing effective management skills within each of these dimensions. |
| Shift Manager Training |
This full-scale automotive training program covers the main aspects of shift management in a Contact Center and enables shift managers to expand their professional knowledge and enhance relevant skills. At the end of this training shift managers will be able to improve their ability to deal with challenging situations, while efficiently utilizing given resources and keeping queue times as low as possible, in order to create a satisfying service experience for every customer. |
| Service Agent Training: Basic & Advanced |
Strengthening of the sales and service aspects of Contact Center agents, while emphasizing the value of the sales and service components in call center service, in order to create 'one language' in customer interfacing. The advanced automotive training program will expose the participants to advanced perceptions in customer relationship management along the customer life cycle. This program provides tools and skills for dealing with challenging situations in sales and service processes. |
| Sales Training: Basic & Advanced |
Our full-scale automotive training program for sales agents covers the critical aspects of people-oriented sales and provides agents with tools for managing an effective sales process that is based on commitment and trust in order to create the base for a long-term relationship and rapport. |
| Telemarketing & Telemeeting |
The advanced automotive training program will expose the participants to advanced perceptions in customer relationship management along the customer life cycle and provides tools for dealing with challenging situations in sales process management. |
| Training aimed at Sales Agents |
This Telemarketing & telemeeting training will provide sales agents with the opportunity to strengthen skills and acquire tools to succeed in this complex sales process, as well as, tools for achieving better results in setting personal meetings and creating sales opportunities. |
| Customer Retention Training |
Our comprehensive automotive training program offers retention agents a set of tools that are critical for regaining customer’s trust and maintaining loyalty. |
| Brand Essence & Values in Customer Interactions |
The automotive training program provides tools and skills for translating brand values into customer management language and behaviors. |
